Update 8 marks a major step in how 3CX applies AI to real call handling — with a strong focus on control, compliance and predictable costs.
What’s new in AI
- AI Receptionist: reliable day-to-day routing to extensions and queues, single or multilingual responses, caller identification extended via company directories, CRM, Google Workspace and Microsoft 365
- AI Personal Assistant: filters and manages calls for an executive, applies availability rules and trusted-caller lists
- Knowledge Sources for AI Agents: agents query company-specific knowledge bases during calls and chats
- On-premise and private-cloud transcription: for organizations that cannot send voice data to public clouds, with 100% guaranteed stereo diarization
Other improvements
- Microsoft 365 sync by department
- Shared voicemail for queues and ring groups
- Better multi-tenant separation
- Built-in SIP trunk compatibility checker
- New PowerBI dashboard templates
- CRM sentiment logged when transcription is enabled