Yeastar’s 2025–2026 strategic theme is “Shaping Digital Value with AI.” In 2025 the company reported 650,000 customers across 120+ countries, 400,000+ installed PBX systems and 90+ new features, with a 400% jump in P-Series Software Edition adoption.

AI features shipped in 2025

  • AI Call Transcription & Summary: real-time transcription of voice and video calls plus automatic post-call summaries with action lists
  • Multilingual AI TTS: create voice prompts by typing text, with realistic voices and rate/volume/pitch control for IVR, holidays, reminders and queues
  • Automatic voicemail transcription with optional translation
  • Selectable LLMs (from V24.12): connect your preferred AI providers for chatbots, real-time translation and sentiment analysis
  • Real-time WebSocket audio streaming for unlimited third-party AI integrations

The AI call center market is growing fast — from USD 3.98B in 2025 to a projected USD 30.69B by 2035 (22.66% CAGR). Yeastar’s 2026 roadmap, announced at Yeastar Day 2025, led to the AI Receptionist launch on 15 April 2026.

Source : https://www.yeastar.com/blog/yeastar-2025-year-in-review/